Refund policy
Refund Policy
Thank you for shopping with JS Gift Boutique — a small, family-run business creating personalised gifts with love from our home-based studio in Tyabb, Victoria.
We take pride in the quality of our products and want you to feel confident shopping with us. Below you'll find our refund and return policy, as well as business information required for transparency and compliance with Australian Consumer Law and Google Merchant Centre.
🛍️ Returns & Refunds
Due to the personalised nature of our products, we are unable to offer refunds or exchanges on custom or engraved items unless the product is faulty or arrives damaged.
We gladly accept returns on non-personalised, unused items within 14 days of delivery. Items must be:
-
In their original condition and packaging
-
Unused and undamaged
-
Returned with proof of purchase
To request a return or report a faulty item, please contact us via email:
📧 jsgiftboutique@gmail.com
📮 Return Address (Business Address)
JS Gift Boutique
1/39 Central Avenue
Tyabb, VIC 3913
Australia
Please note: This is a home-based studio and is not open to the public. Returns by post only.
🔎 Business Information
-
Business Name: JS Gift Boutique
-
ABN: 77 890 593 643
-
Business Address: 1/39 Central Avenue, Tyabb VIC 3913
-
Email: jsgiftboutique@gmail.com
-
Phone: 0421 418 855
We are a 100% Australian-owned and operated small business. All products are designed, engraved, and shipped from our Mornington Peninsula studio.
🔐 Privacy & Trust
While we are required to provide our business address for transparency and verification, our premises are not open for public visits or pickups. Your personal information is only ever used for order fulfilment and communication related to your purchase.