FAQ
Frequently Asked Questions
- How do I place an order for personalised gifts?
Simply select the product, enter your desired personalisation details, and add it to your cart. Proceed to checkout, and we’ll handle the rest!
2. What is the processing time for custom laser-engraved gifts?
Processing time is typically 3 days from order confirmation. For bulk or complex orders, it may take longer.
3. Do you offer worldwide shipping?
Yes, we offer both domestic and international shipping. Delivery times vary based on location and shipping method.
4. Can I preview the design before engraving?
Yes, we can provide a mock-up for approval before proceeding with laser engraving. If you would like this please ensure you add your email to the personalise section and keep an eye out in your emails. Otherwise email us at jsgiftboutique@gmail.com
5. What if I need to change my order details?
Contact us ASAP after placing your order. Once engraving begins, changes cannot be made.
6. Do you accept returns or refunds?
Due to the custom nature of our products, we do not accept returns or refunds for change of mind. However, if there is a defect or mistake, please reach out, and we will make it right.
7. What materials do you use for engraving?
We use high-quality materials like wood, glass, and metal, ensuring a durable and beautiful finish for all personalized gifts.
8. How do I care for my engraved gifts?
We recommend hand washing for engraved items like cutting boards and glassware to maintain their quality.