FAQ
How do I order a personalised gift?
Choose your product, add your personalisation and pop it in your cart. On products with our live designer, tap Design here to see your engraving on screen as you type.
Will I see my design before it’s engraved?
Live designer products: what you approve on screen is what we engrave, so there’s nothing to wait for.
Custom designs and all other products: we email a digital mockup within 24 hours of your order. Reply with any changes and we’ll update it. If we don’t hear back within 24 hours we’ll engrave as shown so your order dispatches on time – please check your junk folder too.
How long does it take?
Orders dispatch within 1–3 business days of your design being approved. Bulk or complex orders can take longer. During the Christmas rush we recommend ordering early.
Can I change my order after placing it?
Yes – contact us as soon as possible. Once engraving has started we can’t make changes.
Do you ship overseas?
Yes, we ship Australia-wide with Australia Post and to selected countries overseas. Delivery times depend on your location – see our shipping page.
Do you accept returns?
Personalised and engraved items can’t be returned for change of mind. Unused items that aren’t personalised can be returned within 14 days of delivery in their original condition and packaging.
If anything arrives faulty, damaged or with an engraving error on our part, contact us within 14 days with photos and we’ll replace or refund it. See our refund policy for full details.
What materials do you use?
High-quality timber, marble, glass and metal – chosen for a crisp, long-lasting engraving.
How do I care for my gift?
We recommend hand washing engraved items like boards and glassware to keep them looking their best.
Do you do corporate or bulk orders?
Yes – from 10 to 10,000+ units. See our corporate page to enquire.
Still got a question? Email hello@jsgiftboutique.com.au and we’ll get back to you within one business day.